Melissa Zmuda

Melissa Zmuda, CBF, currently serves as Senior Manager of Credit & Collections at Pendo.io, where responsibilities include leading a collections team, implementing third-party collections, and developing strategies for departmental improvement while ensuring compliance with credit regulations. Previously, at ChannelAdvisor, Melissa maintained a high A/R current balance and significantly reduced bad debt, contributing to a 41% year-over-year cash increase. Melissa has held various credit and collections roles across multiple companies, including Valassis Digital and MaxPoint, and has a strong track record of improving collection processes and achieving financial targets. Melissa holds an Associate's Degree in Legal Office Technologies and Criminal Justice from Briarcliffe College.