Jose Florido

Jose Florido is a seasoned professional with extensive experience in operational leadership and business transformation across various sectors, particularly in customer experience (CX) and business process outsourcing (BPO). Currently serving as Site Director at Percepta since January 2023, Jose previously held similar roles at Alorica and B-Connect, where responsibilities included strategic planning, workforce management, and optimizing customer satisfaction metrics. With a strong background in enhancing business models through digital transformation and agile methodologies, Jose has successfully collaborated with major companies such as MAPFRE ASISTENCIA and Teleperformance, focusing on achieving KPIs and driving revenue growth. Jose holds a degree in Industrial Engineering and a Master in Operations Research from Universidad Nacional Autónoma de México and furthered education at eCornell.