Matt Dinubilo

Matt Dinubilo is a seasoned professional with extensive experience in management and customer experience solutions. Currently serving as the Global Manager of CX Solutions and Process Improvement at Percepta since July 2019, Matt successfully led a significant CX initiative for a major automaker, significantly increasing customer response rates. Prior to Percepta, Matt held the position of Senior Manager at TTEC, where over four years were dedicated to launching and developing five BPO startups, consistently exceeding sales and KPI targets. Matt's earlier roles included Multi Unit Manager at Samsung Electronics America and various district management positions with Boot Barn, RadioShack, Starbucks, and Hollywood Entertainment, demonstrating a strong track record in sales growth, team leadership, and operational excellence. Matt holds a Bachelor's degree in Business Administration and Management from the University of Utah's David Eccles School of Business.