Keita M.

Keita M. is an experienced professional in customer success management, currently serving as the Director of Customer Success at Persefoni since June 2022. Prior to this role, Keita held the position of Customer Success Director - Japan at Anaplan from May 2017 to June 2022, where responsibilities included aligning with Japan's go-to-market strategy, scaling the Customer Success function, and driving revenue retention through platform adoption for large accounts. Keita also contributed to Anaplan as the first Customer Success Business Partner in Japan, focusing on revenue retention for significant accounts. Earlier experience includes working as a Portfolio & Quantitative Specialist at FactSet Research Systems from September 2008 to May 2017, providing technical pre-sales support for leading portfolio and risk analytics solutions. Keita's educational background includes a Bachelor's Degree in Economics and Sociology from the University of Reading.