Amanda C. Oliver

Amanda C. Oliver is an experienced customer relations professional with a robust background in managing call center operations and enhancing customer service quality. Currently serving as Customer Relations Manager at PersonalizationMall.com since August 2017, Amanda previously held the role of Reservations Services Manager at onPeak | GES from November 2009 to August 2016, overseeing a team of Reservation Services Specialists across multiple locations. Earlier in career, Amanda worked as a Quality Assurance Specialist at Apple Vacations from July 2004 to November 2008, focusing on training and quality evaluation of Reservations Agents. Amanda holds a B.A. in Mass Communications with a minor in Theater from Indiana University South Bend and completed a Diploma of Customer Service through ALISON Courses in 2016.