Ricardo M.

Ricardo M. is an accomplished professional with extensive experience in customer support and management. Currently serving as Head of Customer Support at Personio since October 2022, Ricardo leads the entire Customer Support organization. Prior roles include Senior Manager of Global Support at LinkedIn, where responsibilities spanned managing high-performing teams and vendor operations, as well as acting as interim global lead for Billing Support. Ricardo has also held various managerial positions at LinkedIn, overseeing enterprise services and strategic client relationships. Earlier career experiences at companies such as Hewlett-Packard and Barclays Bank involved training supervision and team management. Educational qualifications include an Advanced Diploma in Project Management and an Advanced Diploma in Spanish.