Melissa Guss

Melissa Guss currently serves as the Sr. Manager of the B2C Contact Center at Independence Pet Group since June 2022. Additionally, Melissa has been with Pethealth Inc., a Fairfax Company, since October 2016, where the role involves overseeing insurance and membership management. With extensive experience in customer service and insurance operations within the pet industry, Melissa demonstrates a strong commitment to enhancing customer engagement and satisfaction.