Gretchen Sauer

Gretchen Sauer is an accomplished Customer Service Manager with extensive experience in managing customer service operations across various companies, including PEZ Candy, Instyle Products Group, Kent Scientific Corporation, and The W. E. Bassett Company. Since November 2017, Gretchen has been with PEZ Candy, focusing on enhancing customer experiences through the effective use of ERP and EDI software. Prior roles involved overseeing customer service departments, training personnel, and facilitating interdepartmental collaboration to improve satisfaction and efficiency. Gretchen's career spans nearly three decades, with a strong emphasis on personalized communication and process improvement in both domestic and international markets. Educational credentials include studies at Charter Oak State College and Northwestern Connecticut Community College.