Abdias Oquendo

Abdias Oquendo, MBA, is an accomplished professional with extensive experience in contact center solutions and telecommunications. Currently serving as Manager and UC Engineering Call Center Lead at Pfizer since February 2022, Abdias oversees global business contact center solutions. Prior roles include Sr BSA Product Manager at AllianceRx Walgreens Prime, where Abdias managed voice product strategy and integrated patient self-services with digital experiences, and Business Analyst & PM Telephony at Oracle, focusing on telephony systems. Abdias's career also encompasses key positions at Avaya Government Solutions, Eventus Group, Keane, and Corporación Digitel, where responsibilities included application development, call center management, and project leadership. Abdias holds an MBA in Management from the Crummer Graduate School of Business and a BS in Computer Engineering from Universidad Rafael Belloso Chacín.