Natalia Poulain

Natalia Poulain is a Customer Success Manager at Phenix since December 2020, specializing in client support and sales of sustainability solutions to local stores, including managing a portfolio of 65 franchise stores and the Monoprix contract. Previous roles include Customer Operations Manager, where Natalia managed the Monoprix contract focused on reducing food waste, overseeing 70 stores and 100 partner associations, and organizing food collection for 88 stores paired with 250 associations. Earlier experience includes internships in event organization with the Francusko-Polska Izba Gospodarcza, client prospecting at Axivas, and a management internship at Majorka. Natalia also served as a Junior Consultant at ConQuest Consulting and volunteered in VIP Services during UEFA EURO 2016. Educational qualifications include a Master’s degree from Ecole de Management de la Sorbonne and a Bachelor's degree from Warsaw University of Technology.