Donika Tahiraj

Donika Tahiraj serves as the Commercial Lead at Swedish Match since March 2023, where responsibilities include leading strategic projects, managing cross-functional stakeholders, and identifying market opportunities. Prior to this, Donika worked as a Partner Experience Specialist at foodora, enhancing the customer experience in Q-Commerce and food delivery. Experience also includes a role as a Customer Success Executive at All Ears, focusing on client relationships and maximizing ROI through insightful analysis. As a Recruitment Account Manager at Hudson Nordic, Donika managed candidate and customer relations across various industries. Earlier, at Telavox, several positions were held, including Customer Insights Analyst and Advisor, where data collection and client solutions were prioritized. Donika's educational background includes a Master of Science in Strategic Marketing and Communication Management from the University of Borås, along with degrees from the University of Gothenburg and Umeå University.