Customer Service · Full-time · London, United Kingdom
Phillip Jeffries is looking to expand our Customer Experience (CX) team in London and we are currently accepting applications for a Customer Experience (CX) Agent role.
Our Customer Experience (CX) team aims to “WOW” our customers! We are seeking a customer-centric team player that is committed to providing the world’s best service.
In this role, the qualified candidate will lend specialized support within the CX Department and provide exceptional service to the luxury interior design community. The Ideal candidate must be self-motivated and team oriented. This role will report to our Assistant Manager of Customer Experience (CX) Operations and work a hybrid schedule out of our London office.
What you will be doing:
Follow up on memo orders
Follow up on all open reserves
Follow up on customer emails and inquiries
Liaison with customers over the phone
Must have:
Must live in London or the Greater London Area
Must be fluent in Spanish
Fluent in any European Language, a plus
2+ years’ experience in customer service, sales support and/or data entry role
Keen interest and appreciation for luxury products and interior design
Strong analytical skills
Strong computer skills including data management, Excel and various communication platforms
Outstanding communication skills, both verbal and written
Excellent time management and follow up skills
Able to multitask and prioritize
Able to work in a fast-paced, team-oriented environment
Proactive approach to problem solving
Excellent organizational skills and strong attention to detail
Upbeat, energetic, can-do attitude
Able to work a hybrid schedule of in-office and remote.
Why Phillip Jeffries?
As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.
Compensation Benefits:
Competitive salary
Company bonus program
Annual Cost of Living Increase
Other PJ Perks & Benefits:
Paid days off per calendar year
Paid holidays
Detailed onboarding plans that outline 30/60/90 goals and trainings.
Earn Paid time off for community service - Up to 3 days per year
Employee Discount on PJ Wallcoverings
About Us:
Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years. With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at www.phillipjeffries.com.
Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
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