Federica Fusaro

Federica Fusaro is an experienced customer service professional with a diverse background in account management, administrative support, and travel services. Currently serving as a Customer Service Care Specialist at Phonetica since May 2016, Federica specializes in inbound services, back office operations, and both pre-sales and post-sales support. Previous roles include Account Manager and Customer Relations at a Communication Agency in Milan, Executive Assistant at Deloitte, and various positions within the travel industry, such as Ticketing Supervisor at Tui UK and Customer Service Agent at Lastminute.com. Education includes a focus on Tourism and Travel Services Management from Istituto Don Milani and SSCSTP Milan.