Yasmim Ceddia

Yasmim Ceddia has a diverse work experience in customer success, communication strategy, and social media. Yasmim started their career at Startup Must Bauru, where they worked as a Communication and Product Strategist, creating content for social media platforms and assisting in the launch of new products. Yasmim then joined Raiz de Ideias as an intern, where they were responsible for content creation, social media management, and the development of online and offline marketing campaigns. Yasmim also worked at ID DIGITAL as a Social Media Specialist, creating content and graphics for various clients. Yasmim then transitioned to a role as a Communication Strategist at Raiz de Ideias, where they developed communication strategies, managed social media calendars, and analyzed performance metrics. Yasmim also worked as an Communication Strategist at DESCO, focusing on brand experience and communication planning. Their experience in customer success includes roles at LAHAR and Ramper, where they conducted client onboarding, developed action plans for digital marketing, and conducted regular executive success meetings to guide clients in utilizing software tools effectively. Currently, Yasmim is a Customer Success Analyst Pleno at PhoneTrack, prioritizing agency clients and managing customer portfolios, focusing on delivering success, risk mitigation, and revenue expansion. Yasmim also participates actively in the Customer Experience Leader Committee, contributing to customer interviews, incentive actions, and strategic implementations to enhance customer experience.

Yasmim Ceddia's education history begins in 2016 when they enrolled at Universidade Estadual Paulista Júlio de Mesquita Filho, where they pursued a degree in Public Relations (Ensino Superior). Yasmim completed their education at the university in 2020.

In addition to their degree, Yasmim Ceddia has obtained several certifications. In November 2021, they received a certification in "Newsletter: Da estratégia às primeiras assinaturas" from Alura. In January 2022, they received a certification in "Certificado RD Hostel Play - Trilha de Mídias Sociais" from Resultados Digitais. Yasmim also obtained a certification in "Certificado de LGPD aplicada ao modelo de negócio da Ramper" from GEP Soluções em Compliance in April 2022.

Furthermore, Yasmim Ceddia has acquired various certifications in 2022. In March 2022, they received a certification in "Inbound Marketing" from HubSpot Academy. In September 2022, they obtained a certification in "Customer Experience" from Rock Content. Additionally, in October 2022, they received several certifications, including "Análise do Consumidor: Práticas e Ferramentas" from LinkedIn, "Evento Customer Analytics Day" from CS Academy, "Introdução Ao Customer Success" from CS Academy, and "Tableau: Formação Básica" from LinkedIn. Yasmim also obtained a certification in "Google Analytics para iniciantes" from Google Analytics in October 2022.

Overall, Yasmim Ceddia's education history includes a degree in Public Relations from Universidade Estadual Paulista Júlio de Mesquita Filho, as well as various certifications related to marketing, customer experience, analysis, and compliance.