James Bell

James Bell's work experience begins in 1999 as a Technical Support Engineer at The Answer Group (TAG), where they provided troubleshooting on PC/Mac systems and assisted with the setup and configuration of Microsoft Office Products. James also helped Bellsouth DSL customers with modem and router installation and configuration.

In 2007, Bell joined Apptix, Inc. as a Supervisor Customer Support. In this role, they led a team to provide exceptional customer service and cross-selling of products, leading to a growth in bookings to $13M while maintaining churn at less than 10%. Bell also increased non-recurring revenue and professional fees by 38% by providing customers with customized services and reports, resulting in the closure of 90% of customer contacts on the first call. Additionally, they reduced onboarding for recurring revenue business to less than 90 days.

Currently, Bell is working at Phunware, Inc. as a Software Support Specialist since 2015. No specific end date is provided for this role.

James Bell attended Southern Methodist University from 1978 to 1982, where they earned a Bachelor of Arts (BA) degree in History. James then pursued further education at Miami Dade College from 1998 to 1999 and obtained an Associate of Science (AS) degree in Computer Science.