Sherry Ferguson

Sherry Ferguson is an experienced Operations Manager at Piedmont Natural Gas since September 2011, specializing in various systems including Microsoft Teams, IVR, and PowerBI, and contributing to the implementation of software solutions such as Salesforce and Workday. Prior to this role, Sherry served as Call Center Manager at Charlotte Mecklenburg Utilities from February 2007 to February 2010, overseeing operations for a 100-seat call center and managing a team of six managers to achieve billing accuracy for over 200,000 water accounts. Sherry's earlier experience includes a position as Call Center Manager at LexisNexis, where monitoring operational policies and call volume reporting were key responsibilities. Sherry holds a Bachelor of Science degree in Business Management from North Carolina Agricultural and Technical State University and has further education from Central Piedmont Community College.