Paula Mozzoni

Paula Mozzoni has over a decade of experience in customer service and English language education. Currently, Paula serves as a Customer Service Manager at PigeonShip, having progressed from a Customer Service Agent since October 2019. Prior to this role, Paula worked as an Online English Teacher for Hi English, focusing on one-on-one classes for Chinese students, and as an English Foreign Language Teacher at Sunshine Training Centre, delivering lessons to students aged 8 to 18. Additional experience includes being a self-employed Private English Teacher and a Bilingual Operator at TeleTech, where Paula provided customer care and technical support for T-Mobile customers while also training new staff. Paula holds a 120-hour TEFL Certificate from ITTT and a degree in Interior Design from ISET Nº18 "20 de junio."