Maryam Ojora

Maryam Ojora has three years of work experience in customer service. In 2020, they began working as the Deputy Team Lead, Customer Success (Calls) at Piggyvest. In this role, they were responsible for resolving customers' complaints regarding funds transfer and withdrawals, savings and investments, and matching products and services to identify, prioritize, and escalate customers' feedback and feature requests to the product and engineering teams. Prior to this, they worked at Carbon as a Customer Success Specialist where they managed calls, responded to complaints via emails, and handled social media queries. Maryam also resolved customer complaints on fund transfers, loan servicing, airtime purchases, etc. Lastly, they worked as a Customer Service Assistant / Brand Representative at Guaranty Trust Bank SL Ltd.

Maryam Ojora has an extensive educational background. Maryam is currently pursuing a Product Management Certificate from ProductDive. Prior to this, they obtained a Master of Business Administration - MBA from the University of Lagos in 2021. Maryam also holds a Bachelor's degree in Marine Biology and Biological Oceanography from the University of Lagos, obtained in 2018. Additionally, they have obtained four certifications, including Digital Product Management: Modern Fundamentals from Coursera in 2021, Product Masterclass: How to Build Digital Products from Product School in 2021, Fundamental Training in Product Management from Treford in 2021, and a Certificate of Fellowship from Rise Networks in 2016.