Janelle Larson

Janelle Larson is a Customer Success Manager at Pipedrive since April 2022, where responsibilities include managing 200 high-value customers, focusing on implementation, training, and adoption to enhance customer satisfaction and retention. Janelle fosters relationships across various industries, performs quarterly and executive business reviews, and drives account growth through expansion and upselling. Prior experience includes serving as the Customer Service, Sales, and Business Operations Manager at UNITS® Moving and Portable Storage, Inc. from May 2009 to December 2021, overseeing operations, account management, and staff training. Additionally, Janelle operated as an Account Manager for JL Raptor from July 2007 to November 2018, managing rental properties and enhancing client relationships. Educational qualifications include a BA in Mathematics and Computer Science with Honors from Ripon College and training through Trailhead by Salesforce.