Stephanie Farrow

Head Of Strategy, Insight & Customer Experience at PizzaExpress

Stephanie Farrow has a diverse work experience, starting with their role as an Administrator & Resourcer at justphysio from July 2008 to September 2009. Stephanie then worked as a Work Placement Student at NatCen Social Research in March 2010. Following that, Stephanie joined Tesco PLC in October 2010, where they held various positions, including Sensory & Consumer Analyst and Insight Manager. Stephanie'sresponsibilities at Tesco included managing quality assessment tests and conducting primary research with customers. In September 2017, Stephanie began working at PizzaExpress as a Senior Manager - Strategy and Insight. In this role, they championed the voice of the customer, presented research and strategic insights, and collaborated with data analytics partners to inform the business. Stephanie later progressed to become the Head of Strategy & Insight and ultimately the Head of Strategy, Insight & Customer Experience. Stephanie'srole at PizzaExpress involved commissioning research, identifying customer opportunities, and providing key recommendations to stakeholders.

Stephanie Farrow completed their Bachelor of Science (BSc) degree in Sociology at the University of Bath from 2005 to 2008. Stephanie then pursued their Master of Science (MSc) degree in Social Research Methods at the University of Surrey from 2009 to 2010. In 2016, Stephanie completed the PRINCE2® Practitioner certification. Additionally, they participated in the PG Cert Sensory Science Programme at the University of Nottingham from 2011 to 2013.

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