Mike Morales

Mike Morales has a significant work experience in the mortgage industry. Mike worked at Planet Home Lending, LLC as a Branch Advocate Systems Support starting in 2016. Prior to that, they were employed at Prospect Mortgage, LLC from 2009 to 2016, where they served as an Encompass360 LOS Systems Analyst. In this role, they provided Level II escalation and ticket resolution for seven Level I technicians and the ProNet and Encompass LOS systems national software user community. Mike also mentored, trained, and supervised Level 1 technicians, ensuring exceptional problem ticket resolution and customer service. Additionally, they evaluated and addressed LOS software performance or logic issues.

Mike Morales attended Cerritos Community College from 1982 to 1984. No degree or specific field of study was mentioned.