Michael Mitchell

Michael Mitchell possesses extensive experience in customer operations and service management, currently serving as the Head of Customer Operations and Global Customer Service at Plentific since June 2019. Under this role, Michael contributes to the development of innovative property management tools and oversees a trusted marketplace for trade professionals. Previously, at Fredrickson from June 2017 to December 2018, Michael excelled as an Operations Team Leader, where a strong focus on performance management and coaching contributed to team adherence to KPIs and SLAs. Before that, at Arvato Financial Solutions from July 2015 to December 2016, Michael successfully led a team of Quality Assurance officers, establishing QA processes and compliance standards to enhance customer experience.