Kurt Edwins

Kurt Edwins has a diverse range of work experience in the technology industry. Kurt is currently the Head of Customer Support at Plexure, where they are responsible for developing and executing the global customer support strategy. Prior to joining Plexure, they worked at Datacom as the Manager of Technology Services, leading a team of 20 in delivering and supporting SaaS and Private Cloud Customer Experience Platforms. Kurt also held the role of Support Manager at Datacom, where they managed on-premise and cloud platforms and led teams across four locations.

Before Datacom, Kurt worked at Samsung Electronics as the Enterprise Services Manager, overseeing IT service operations for enterprise customers. At Huawei, they were the Network Operations Centre Manager, and at Fisher & Paykel Healthcare, they held positions as the ICT Operations - Helpdesk Lead and Support Technician.

Kurt began their career at Dimension Data as a Customer Support Engineer, where they gained experience in incident and problem management, customer support, call center infrastructure, and vendor escalation and management.

Overall, Kurt Edwins has extensive experience in customer support, team leadership, and technical operations.

Kurt Edwins earned a Bachelor's Degree in Bachelor of Business Administration from the University of South Africa/Universiteit van Suid-Afrika between 2003 and 2008. In addition, they obtained the Agile Foundation of DevOps certification from ICAgile in July 2018 and the ITIL V3 certification from Auldhouse in January 2010.