Georgina Carvajal

Georgina Carvajal is a seasoned professional in customer service and compliance, currently serving as a Compliance AML/KYC Analyst at Plum since June 2022. Prior experience includes roles as a Customer Specialist Agent at ZuluTrade, where high-quality support was delivered via multiple channels, and as a Customer Service Specialist at Webhelp, responsible for customer interaction and quality analysis. Georgina began their career at Concentrix as a Customer Service Agent, supporting technical and billing inquiries. Educational qualifications include a degree in Teaching English as a Foreign Language from Universidad Centroamericana and a specialization in Customer Service Satisfaction from Sitel Nicaragua.