Romina Spagnoli

Romina Spagnoli is a multilingual customer success professional with extensive experience in customer support and communications across various industries. Currently serving as a Multilingual Customer Success Agent at Plum since August 2022, Romina specializes in resolving user issues, investigating operational challenges, and contributing to content localization. Previous roles include Multilingual Contact Center Agent at Viva Wallet, where Romina managed inquiries in multiple languages, and Courses Abroad Consultant at Ideal Education Group, focusing on personalized educational packages. With a strong foundation in sales, marketing, and customer service from positions at ESE European School of English and Booking.com, as well as experience in quality assurance with Teleperformance Greece, Romina also holds advanced degrees in Modern Comparative Languages from Università degli Studi di Verona and additional language studies from RWTH Aachen University and Universidad de Málaga.