Léa Vanhamme

Customer Care Specialist at Plum

Léa Vanhamme has worked in various roles in the retail industry since 2018. In that year, they began their career as a Sales Advisor at Maisons du Monde, where they were responsible for providing quality customer service, managing stock, and maintaining the visual merchandising of the store. In 2019, they worked as a Sales Advisor at Decathlon UK, where they were responsible for discovering customer needs and ensuring the availability of products. Léa also worked as a Sales Advisor at Vib's, a multi-brand clothing store, where they managed the cash register and achieved a 93% individual attachment rate during their contract period. In 2020, they became a Content Marketing and Community Manager at Beerfood, where they were responsible for creating content in accordance with the brand identity. In 2021, they worked as a Right Arm of the Founders at Les Apprêtés, where they were responsible for the customer journey of the e-mailing, creating and modifying product sheets, organizing a street marketing campaign, and drafting and disseminating a press release for Noël. Finally, in 2022, they worked as a Customer Care Specialist at Plum and as a Junior Project Manager - Visual Identity Store at Tartine et Chocolat, where they were responsible for developing product books, merchandising recommendations, and store plans, monitoring the visual identity, accompanying stores, developing and deploying merchandising tools, and managing operational topics. Through these roles, Léa Vanhamme has developed their project management skills, including their versatility, autonomy, interpersonal skills, adaptability, empathy, pedagogy, and attention to detail.

Léa Vanhamme is currently studying Management at IÉSEG School of Management, which they began in 2017 and is expected to complete in 2022. In 2019, they completed a semester-long exchange program at BI Norwegian Business School, where they were studying for their second year of Bachelor's degree. Léa also holds a Baccalauréat scientifique from Lycée Saint Adrien La Salle Villeneuve d'Ascq, which they began in 2017. Additionally, they have obtained certifications in Become a Content Strategist from LinkedIn in April 2021, TOEIC 990/990 from ETS Global B.V. in February 2021, and EF SET English Certificate (C2 Proficient) from EF Standard English Test (EF SET) in November 2020.

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