Carolina Messia Popcev

Carolina Messia Popcev has worked for multiple companies in different roles throughout their career. From 2013 to 2014, they worked as a Front Desk Receptionist at Malmaison, where their responsibilities included providing exceptional customer service and representing the company. In 2015, they served as a Strategic Account Manager at WPS - Worldwide Payment Systems, where they gained in-depth knowledge of the company's products and services and identified new revenue opportunities. From 2016 to 2020, they worked at Pod Group - A Giesecke+Devrient Company, initially as an Account Manager in the Operations Team, where they handled various client issues and developed tailored solutions. Carolina then became an Operations Account Manager/Product Owner, managing and training a team of 5 people and working on the automation of operational processes. In 2020, they took on the additional role of a Product Owner for the company's IoT Platform, focusing on the Security Module. Carolina also briefly worked as a Customer Service Representative at SITEL IBERICA TELESERVICES SA in 2016, assisting with baggage delays and damages. Carolina Messia Popcev started their career as an intern in the Graduate Scheme at University College Birmingham in 2013, where they undertook research projects and worked in the Further Education Placement department.

Carolina Messia Popcev has a diverse education history in the field of hospitality and tourism. Carolina began their educational journey in 2009 at Universidad de Sevilla, where they pursued a degree in Grado en Turismo. Carolina then went on to study at the University of Birmingham, first completing a BA in Tourism Business Management from 2011 to 2013. Carolina continued their studies at the same institution, obtaining an MA in International Tourism Business Administration from 2013 to 2015.

In addition to their formal education, Carolina also obtained several certifications to enhance their knowledge and skills. Carolina earned a DELF B1 FRENCH certification from the Centre international d'études pédagogiques (CIEP) in August 2016. Furthermore, they received a HEDNA University: Introduction to Distribution Certificate from Cornell University in January 2016. Lastly, Carolina obtained an Advanced English Cambridge Certificate in July 2014.

Overall, Carolina Messia Popcev's educational background showcases their dedication to gaining expertise in the hospitality and tourism industry through both formal education and additional certifications.