Kristen S.

Kristen S. has a diverse work experience spanning multiple industries and roles. Kristen is currently the Director of Customer Success at PointClickCare, starting in March 2022. Prior to this, Kristen worked at IBM from 2017 to 2022, where they held various positions, including Senior Leader and Leader for Micromedex Client Experience, as well as Senior Client Success Manager for Provider. Before joining IBM, Kristen worked at Truven Health Analytics, part of the IBM Watson Health business, from 2013 to 2019, where they served as a Senior Client Services Manager for Value Based Care and a Client Services Manager for Marketing Solutions. Kristen's earlier career includes positions at Shared Marketing Services, Inc., where they worked from 2003 to 2013. During their tenure, they held roles such as VP of Client Services, Account Manager, Account Executive, and Client Service Representative. Overall, Kristen has a wealth of experience in customer success, client services, project management, and marketing solutions.

Kristen S. attended Purdue University from 1998 to 2003, majoring in Engineering. In addition to their degree, they have obtained several certifications throughout their career. These certifications include Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER in 2023, Enterprise Design Thinking Practitioner, People Skills - Communication, Presentation, Collaboration, and Problem Solving, and Offering Manager - Define, Build & Deliver, all from IBM in 2021. Kristen also holds certifications in IBM Cloud Private - Foundation Technology, The Weather Company Knowledge, Cognitive Practitioner, IBM Agile Explorer, IBM Watson Data Platform Foundations, Watson Conversation Service Methodology, and IBM Certified First-Line Manager at various points in their career.