Fara Benson

Fara Benson has a diverse work experience spanning various roles and industries. Fara is currently working as an Onboarding Specialist at Poka Inc. since April 2021. Prior to that, they worked at Avanti Software Inc. from October 2019 to April 2021, where they served as an Implementation Specialist. Fara also had a role as a Support Specialist at Avanti Software Inc. from May 2019 to September 2019.

Before joining Avanti Software Inc., Fara worked at TELUS from July 2016 to July 2018. During their time there, they held the position of Technical Support Associate, where they provided IT support and training to end-users. Fara was able to significantly improve customer satisfaction by researching and resolving technical issues. Fara also worked as a Customer Support Specialist at TELUS from August 2015 to July 2016, where they utilized their excellent probing and sales skills to exceed sales targets and provide excellent customer service.

Fara began their career as a Research Assistant at McGill University in September 2012. During their time at the university, they held various roles, including Research Assistant and Bioremediation Research Assistant. In these positions, they conducted qualitative and quantitative analysis and performed experiments related to ice nucleation reactions and the effects of solutes on ice nuclei formation rates and temperatures.

Overall, Fara Benson has a strong background in customer support, implementation, onboarding, and research.

Fara Benson completed their Bachelor of Science (B.Sc.) degree in Chemistry at McGill University from 2010 to 2014. In terms of additional certifications, they obtained the Scrum Fundamentals Certified from VMEdu Inc. in February 2019, the Oracle Database 12c: Basic SQL certification from Lynda.com in January 2019, the Six Sigma Yellow Belt from VMEdu Inc. in January 2019, and the WHMIS certification from McGill University in May 2012. Fara also holds the Young Enterprise International Examination Certificate from the University of Cambridge, with the specific month of obtaining it not specified.