Michael Bicheno

Michael Bicheno is a seasoned professional with extensive experience in business change management, currently serving as a Business Change Manager at Portsmouth Water since April 2023. Prior to this role, Michael held similar positions at OVO from January 2020 to April 2023 and at SSE plc from March 2000 to January 2020, where responsibilities included managing technology changes for SSE's telephony product "talk" and overseeing the entire process from business case development to benefits realization. Michael's background also includes serving as a Customer Service Manager, where accountability encompassed operational leadership of a department comprising 130 staff across various functions, and as a Call Centre Team Manager. Education was completed at Oaklands.