Kevin Yates

Kevin Yates is a highly skilled Technical Support Engineer at Posit PBC since August 2022, with prior experience as a Service Desk Analyst III at SRS Distribution Inc. and an Associate System Engineer at GDT - General Datatech. Proven expertise includes creating PowerShell scripts for automation, leading tech support during acquisitions, troubleshooting hardware and software issues, and providing training to teams. Previous roles involved monitoring customer environments, managing ticket systems, and performing system migrations. Kevin Yates possesses strong project management skills, a commitment to high customer satisfaction, and experience in onboarding and training new employees, alongside ongoing professional development through Salesforce's Trailhead program.