Milan Alaica

Milan Alaica possesses extensive experience in IT infrastructure and service management, currently serving as the Manager of IT Infrastructure - Service Management at PPL Corporation since June 2023. Previously, Milan held the position of Technology Delivery Lead Senior Manager at Accenture, where services for a major pharmaceutical client were managed. Additional roles include Client Services Delivery Manager at Jabil, overseeing service delivery across the Americas, and ITSM Service Management Specialist at DTE Energy, contributing to process improvement within service management. Milan's career also includes leadership positions in operations management and network operations across various companies, beginning with project management at Kmart Corporation and field engineering at IBM. Milan holds a diploma in Electronics Engineering Technology - Computer from Mohawk College.