Iain Kelly

Iain Kelly is an experienced operations executive with a strong background in contact centre management and transformation. Currently serving as the Head of Customer Solutions at PRA Group since May 2023, Iain's previous roles include Director of Operations at Premium Credit Ltd and self-employed Contact Centre Transformation Consultant. Notable experience includes leadership positions at Samsung Mobile, 3, Webhelp UK, Scottish Widows, Top Up TV, BSkyB, and Scottish Power, where Iain has consistently driven operational effectiveness, customer experience improvement, and strategic sales performance across diverse environments.