Rafael Santos

Rafael Santos possesses extensive experience in IT support and implementation, currently serving as Help Desk III at Preâmbulo Tech since March 2021, where responsibilities include customer assistance via multiple channels and SQL-based data analysis. Prior roles include Specialist in Implementation at UHK Consultoria e Serviços, focusing on the deployment of foreign trade systems, and Support Analyst at Grupo Marista, ensuring IT support across multiple social units. Rafael's career began as a Technical IT professional at Ferramentas Gerais and Facilit Odontologica, achieving 100% operational systems success in both positions. Additional experience includes administrative responsibilities at Administradora de Consorcios Curitiba. Educational qualifications include a postgraduate degree in Computer Networks and a technical degree in the same field, complemented by technical training in administration.