Stefano Armestar

Stefano Armestar is a bilingual lead agent at American Customer Care, where responsibilities include managing a team of 35 agents and handling customer inquiries and complaints in a fast-paced environment since June 2018. Key achievements involve increasing customer retention through creative problem-solving and maintaining an updated knowledge base of evolving products and services. Prior to this role, Stefano served as a logistics coordinator at Branco Messenger Service from May 2013 to June 2018, where duties included creating income reports using advanced Excel functions, managing inventory, and overseeing the dispatch of vehicles for deliveries. Stefano holds a Bachelor's degree in Music from New Jersey City University, completed in May 2017, following graduation from Memorial High School in June 2013.