Stephanie Gaccetta

Stephanie Gaccetta is a seasoned professional with extensive experience in customer care and strategic management. Currently serving as Vice President of Customer Care at PPLSI since July 2018, Gaccetta also operates as Principal at Gaccetta Consulting Services, LLC. Previously, Gaccetta was the Director of Customer Loyalty & Retention at ADT Security, overseeing 700 employees across three contact centers and managing a P&L of $30 million. Notable achievements include designing customer retention initiatives for various channels serving six million U.S. customers. Earlier roles included Resource Manager at HSBC, where responsibility encompassed support for over 300 employees, and Manager at AT&T Universal Card, where Gaccetta contributed significantly to the company's Malcolm Baldrige National Quality Award achievement. Gaccetta holds a Bachelor of Arts in Business Administration and Management from the University of North Florida.