Auston Matcek

Auston Matcek has a diverse work experience spanning different roles in various companies.

Auston started their career at Computershare U.S. as a Stock Transfer Representative from October 2012 to May 2013.

From 2013 to 2017, they worked at Charles Schwab in different roles. Auston was a Retirement Plan Participant Services Representative, responsible for developing training documents and educating participants on retirement plans. Auston then became a Retirement Plan Operations Specialist, overseeing payroll processing, loan reamortization, and client special events. Finally, they served as a Retirement Plan Client Service Specialist, acting as a trusted advisor to clients and providing custom reports on participant data.

Next, Auston joined eRelevance Corporation as a Client Success Manager from January 2019 to April 2019. In this role, they led client onboarding, collaborated with different departments to solve client issues, and conducted software training for clients.

Auston then moved to EZ Texting as a Client Services Manager, where they led client campaigns, conducted educational sessions, and exceeded monthly revenue goals from June 2019 to January 2020.

From March 2020 to February 2022, Auston worked at mindStart Solutions as a Client Success Manager. Auston'sresponsibilities included onboarding new clients, engaging with C-Suite executives, and serving as the primary quality assurance administrator for clients' CRM systems.

Currently, Auston is working at Rapid7 as a Customer Success Manager, a role they started in February 2022. Auston'sduties include managing a book of business, engaging with clients on quarterly touchpoints, providing support escalation, and handling customer renewals.

Overall, Auston Matcek has gained experience in client success, customer service, and account management throughout their career.

Auston Matcek obtained a Bachelor's degree of Fine Arts in Sociology and Anthropology from The University of Texas at El Paso from 2009 to 2012. In December 2017, Auston also obtained a certification in Retirement Plan Fundamentals from Asppa.