Vanessa Villegas

Vanessa Villegas is a seasoned professional with extensive experience in bilingual roles across various sectors. Currently serving as a Senior Bilingual Escalation Specialist at Prime Therapeutics since December 2019, Vanessa collaborates with multiple departments to address escalated member concerns in both English and Spanish, ensuring compliance with documentation for audits. As a Co-Founder and Translator at Wiz Doc LLC, Vanessa engages in freelance translation of legal, medical, and miscellaneous documents across different industries. Previous roles include Bilingual Customer Success Manager at Premier Claims, where Vanessa managed client relations in the property claims process, and positions at LinkedIn that focused on billing support and member assistance. Vanessa's early career involved human resources and educational roles, including a Bilingual Community Liaison at Omaha Public Schools. Vanessa holds a Bachelor of Arts in Psychology from Bellevue University, further enhancing a skill set characterized by strong interpersonal communication and problem-solving abilities.