Edward Young Jr

Edward Young Jr is a seasoned professional with extensive experience in helpdesk operations. Since March 2016, Edward has held the position of Helpdesk Analyst at both PRN and STRATACACHE, where responsibilities include managing call center operations, ensuring exceptional service delivery, and meeting organizational goals and contractual obligations. Prior to this, Edward worked at Atos from November 2004 to December 2015 in various helpdesk roles, focusing on incident resolution and customer support. Edward holds an Associates degree in Network Engineering from Miami Jacobs, obtained between 2002 and 2004.