James Gerfen currently serves as the Assistant Director of Ticket Operations & Data Analytics for Boise State Athletics since October 2021. With extensive experience in ticket operations, Gerfen previously held positions including Ticket Operations Manager for UTEP Athletics, where mobile ticketing was successfully implemented, and Ticketing Coordinator at Circuit of The Americas, where significant process efficiencies were achieved. As a Volleyball Official for the Professional Association of Volleyball Officials since 2014, Gerfen officiated at various championship levels, including Division I matches. Gerfen also has a background in sports information management and ticket operations with the Los Angeles Sparks and has held roles in data analysis at the California School Finance Authority. Holding a Master's degree in Sport and Fitness Administration from Troy University and a Bachelor's degree in Systems and Operations Management from California State University, Northridge, Gerfen combines educational expertise with practical experience in the sports industry.
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