Mark Gorke

Mark Gorke has a diverse work experience spanning several industries. Mark currently serves as the Senior Director of Customer Operations at Profile Products, where they oversee customer support for various industries. One of their key accomplishments in this role includes improving the customer complaint process through the implementation of dynamic reporting and trend analysis.

Prior to their role at Profile Products, Mark was the Director of Customer Success at Crane Payment Innovations. In this position, they led a team responsible for supporting customers worldwide in automated payment technology solutions. Mark successfully streamlined and automated the service dispatch process to increase customer contact rates and served as the Center of Excellence Business Leader for Salesforce.

Mark also worked at Siemens as a Senior Client Relations Manager. Mark led teams responsible for supporting customers in comfort and fire products across various industries. Mark played a pivotal role in reorganizing the department to eliminate silo work functions and create a one-point-of-contact solution environment for all customers.

Before Siemens, Mark served as the Director of Customer Support and Inside Sales at Nashua LTD, where they managed a staff in two customer contact centers. Mark implemented data-driven contact center metrics to enhance overall customer satisfaction levels.

Prior to Nashua LTD, Mark was the Senior Customer Operations Manager at BLOCK AND COMPANY/MMF INDUSTRIES, a leading manufacturer and distributor of cash handling and office supplies. Mark streamlined processes and procedures, resulting in improved operational efficiency and a decrease in returned goods.

Mark also worked at Standard Register as the Customer Support Center Operations Director, overseeing a team that provided customer and technical support. Mark led a reorganization initiative to standardize workflows and ensure high customer satisfaction.

Early in their career, Mark held a position at Wheels Inc, where they served as the Senior Manager of Vehicle Operations. Mark restructured the Title and Registration Department, reducing personnel costs while maintaining high-quality metrics.

Mark began their career at Life Fitness as a Product Support Coordinator/Supervisor.

Mark Gorke completed their bachelor's degree in Speech Communications at Northeastern Illinois University. In addition to their degree, they have obtained various certifications including Customer Journey Mapping Expert from Siemens, Hoshin Kanri Trained from Siemens, Salesforce Certified CPQ Specialist Certification from Block and Company, Six Sigma Black Belt Trained from GE Capital, Six Sigma Green Belt Certified from GE Capital, Trained Kaizen Continuous Improvement Methodologies from Siemens, and Value Stream Mapping Expert from Siemens. The specific months and years of when they obtained these certifications were not provided.