Sarah-Joy Reid

Sarah-Joy Reid has a diverse work experience in technical support roles. Sarah-Joy currently works as an Application Support Specialist at Profisee since July 2021. Prior to that, they worked at ScheduALL Software as a Maintenance and Support Renewals Coordinator from May 2020 to April 2021.

Sarah-Joy also has extensive experience at Net Insight, where they served as a Technical Support Team Lead from October 2017 to May 2020. Sarah-Joy'sresponsibilities included analyzing and developing service goals, interviewing and recommending qualified engineers, tracking KPIs, documenting interactions, and explaining technical information to non-technical individuals.

Before Net Insight, Sarah-Joy worked at Host Depot, Inc. in different roles. From March 2003 to May 2020, they were a Technical Support Lead, where they interface with management and mentored staff. From March 2000 to March 2002, they were a Technical Support Associate, providing IT support to non-technical personnel and managing call flow.

Sarah-Joy started their career as a Technical Support Analyst at Perot Systems Corp from March 1999 to March 2000, responsible for setup and troubleshooting. Sarah-Joy also worked at Alamo Rent-A-Car as a Technical Support Analyst, performing similar IT support tasks from an unspecified start date to 2000.

Sarah-Joy Reid holds a Bachelor's degree in Computer Information Systems from Fort Lauderdale College.