Agnes S.

Agnes S. is an experienced technology professional currently serving as an M365 Apps Support Engineer at Microsoft since January 2024, after a brief role in End-User Technical Support at Nintendo. Previously, Agnes worked as a Support Engineer at Microsoft, providing support for the Link to Windows/Phone Link application and collaborating with production teams to enhance product features. Other roles include Technical Product Support at Avalara, where responsibilities included investigating system failures, and Inventory and Customer Service Specialist at Universal Life Church. Additionally, Agnes gained valuable experience as a Help Desk Technician at the Ministry of Education in Kenya, deploying technology to rural schools, and as a Data Entry Assistant at Eastmatt Supermarkets. Education includes a Bachelor of Business and Information Technology from Jomo Kenyatta University of Agriculture and Technology.