Mary Danielle Raschke, CSM®

Mary Danielle Raschke, CSM®, has a diverse work experience spanning various industries and roles.

Starting in 2003, they worked as an eCommerce Client Care Representative for BeautiCreams, Inc – Dr. E. Craig Raby MD Skin Surgery Center, where they provided customer support in the dermatology field.

From 2005 to 2007, Mary worked as a Realtor Sales Associate for Century 21 A1A Realty, where they assisted clients in buying and selling properties, negotiated contracts, and promoted sales through various marketing channels.

In 2006, they ventured into entrepreneurship and became the Automotive Repair Office Manager/Owner of Ron's Place Automotive. In this role, they managed all aspects of the business, supervised a team of mechanics, and implemented electronic invoicing and accounting systems.

Mary then joined RenaissancePG, Inc. in 2009 as an Assistant Property Manager. Their responsibilities included budgeting, lease contract administration, eviction processing, and maintenance of accurate financial records.

From 2012 to 2015, they worked at Yardi as a Technical Account Manager, Client Services – YES Energy. In this role, they managed client portfolios, led software conversion projects, and provided training and support to clients.

Mary then joined GE Capital in 2015 as a B2B Account Receivable Analyst and Reconciliation Specialist. During their time there, they managed relationships with clients, reduced past dues, and improved cash application and compliance processes.

In 2017, they took a step away from the workforce and pursued personal interests, including obtaining certifications in ScrumMaster and Jira Fundamentals. Additionally, they explored trading fundamentals in the stock market and gained proficiency in various trading platforms.

Most recently, Mary joined Proper AI in 2022 as a Customer Success Manager. In this role, they focus on ensuring client success by identifying and resolving issues, collaborating with cross-functional teams, and implementing standard operating procedures to improve efficiency.

Overall, Mary brings a wealth of experience in customer service, account management, entrepreneurship, and process improvement across different industries.

Mary Danielle Raschke, CSM®, has a comprehensive educational background that has prepared their for their current role. Mary Danielle began their education at St. Johns River State College, where they obtained an Associate of Arts (A.A.) degree in Business from 2004 to 2009. Continuing their studies, Mary attended Florida State College at Jacksonville from 2010 to 2011 and earned a Bachelor of Applied Science (BASc) degree in Supervision and Management.

In addition to their formal education, Mary has also pursued various certifications to enhance their professional skills. In 2017, they obtained a 2-15 Life, Health and Annuities Insurance License from the Florida Department of Financial Services. Furthermore, in 2019, they acquired a Real Estate Sales Associate certification from the Florida Department of Business and Professional Regulation. Most recently, in 2022, Mary obtained the Certified ScrumMaster® (CSM®) certification from the Scrum Alliance, showcasing their expertise in Agile project management methodologies. Mary Danielle also earned the Jira Fundamentals Badge from Atlassian in the same year, further demonstrating their proficiency in Jira, a widely used project management tool.

Overall, Mary Danielle Raschke, CSM®, has built a strong foundation through their education and additional certifications, equipping their with the necessary knowledge and skills to excel in their professional endeavors.