Alfonso Ramirez

Alfonso Ramirez currently serves as the Head of Customer Success for the Americas at PROS, overseeing customer success initiatives across various divisions, including B2B and Travel. Prior to this, Alfonso held several leadership roles at EveryMundo, culminating in the position of Vice President of Global Customer Success & Engagement. Earlier experience includes managing digital marketing strategies at Rocersa Mexico, where responsibilities spanned from brand repositioning to eCommerce initiatives. Alfonso holds a Digital Marketing and Loyalty Services Certificate from Tecnológico de Monterrey, a Master in Marketing from EGADE Business School, and a Bachelor's degree in International Business from Tecnológico de Monterrey, complemented by a certificate from Tsinghua University focused on Asian business.