Hylan Hicks

Hylan Hicks has extensive experience in IT support and operations, currently serving as a Network Operations Center Technician and Technical Services Coordinator at ProviNET Solutions since June 2013. In these roles, responsibilities include managing escalated calls and service tickets, confirming user contact information, and ensuring timely follow-up on tasks. Previously, Hylan served as a HelpDesk Coordinator at ProviNET Solutions, where duties included remote problem resolution, troubleshooting, customer communication, and work order dispatch. Prior experience includes serving as a Deskside Support Tech at IBM Global Services from April 2005 to April 2013 and as a Senior IT Support Tech at Ovation Research Group from 1998 to 2005, specializing in support for Dell and HP devices.