Joan Lightsey

Joan Lightsey has a strong background in training and development, with experience in companies such as PSI Services LLC, OptumRx, Black & Veatch Corporation, and Sprint. Currently serving as a Training Manager for Global Operations at PSI Services LLC, Joan has expertise in instructional design, curriculum development, and digital content creation. With a BSBA degree in Finance, Economics, and Management from Rockhurst University, Joan has successfully managed training programs, coordinated Call Center Operations training, provided leadership training, and overseen development programs for managers and supervisors.