Michael Cruz

Michael Cruz possesses a strong background in IT support and cloud services, with experience spanning several notable companies. As a Cloud Support Analyst at SHI International Corp., Michael coordinated with engineering teams to address issues on cloud platforms such as Azure and AWS, and managed critical customer access restoration projects. Prior roles include Level 2 IT Helpdesk at Robert Half, where efficient resolution of escalated IT issues was prioritized, and Level 1 IT Helpdesk at Kelley Connect, focusing on Active Directory and O365 management. Earlier experience at Nintendo involved troubleshooting software and networking issues. Michael holds a Bachelor of Science degree in Computer and Information Systems Security/Information Assurance from ITT Technical Institute.