Amal Farah

Amal Farah has a diverse work experience, starting with their current role as a Network Operations Specialist at PTG. In this position, they provide top-notch support by answering and triaging requests for assistance. Amal also facilitates the best user experience through continuous support, training classes, webinars, improvements, and communication of system changes. Additionally, Amal delivers network technology training to junior team members and end-users, enhancing the knowledge base and team productivity. Prior to their current role, Amal worked as a Customer Service and IT Specialist at Detroit Bikes, where they kept records of customer interactions and transactions while also updating web page content and collaborating with web developers. Before that, they were an Applecare Advisor at Kelly Services, assisting customers with technical support problems related to MacOs and iOS devices. In this role, they consistently achieved positive surveys and was promoted to MacOs within four months. Amal also has experience as a Scribe at ScribeAmerica, a Guest Service Team Member at Target, and a Summer Camp Teaching Assistant at Northville Public Schools.

Amal Farah began their education at Eastern Michigan University in 2013, where they studied Psychology with a focus on Pre-Med. Amal completed their studies in 2017, although they did not obtain a specific degree during this time. In 2018, Amal enrolled in OpenClassrooms and pursued the Android development path, earning a degree in this field in 2019. Alongside their studies, they also obtained several certifications, including "Map out your project with UML" from OpenClassrooms in February 2019, "Create webpage layouts with css" from OpenClassrooms in December 2018, and "Stay up to date on technology" from OpenClassrooms in November 2018. Additionally, Amal obtained a certification in "Introduction to DevOps" from IBM, although the specific month and year of completion are unknown.