Crystal M.

Crystal M. is a seasoned professional with extensive experience in claims management, currently serving as the Manager of the Claims Department at Puget Sound Energy since December 2017, leading a team responsible for property and casualty claims. Prior roles include Senior Claims Adjuster and Senior Claims Adjuster Supervisor at Amica Mutual Insurance, where responsibilities encompassed managing complex bodily injury claims and overseeing claim service operations. Crystal M. holds degrees in American Studies and Ethnic Studies from the University of Washington, a certification in Risk Management for Project Management from the University of Adelaide, and a course completion in Exercising Leadership from HarvardX, along with training in Residential Building Construction related to property claims.